Return and Exchange

 

At Celéveré, we prioritise your satisfaction and aim to provide a smooth and transparent shopping experience. Our commitment is to exceptional quality, and we ask that you kindly read our detailed guidelines carefully before placing an order.

 

 

1. The 7-Day Eligibility Window (Strict Timeframe)

 

All exchanges and returns are accepted only if the customer informs us within 7 days of delivery (including the day of delivery).

Any request raised after this 7-day period will not be accepted.

 

 

2. Exchange Policy (The Primary Solution)

 

Our policy is structured to facilitate quick and free exchanges for our customers.

 

A. Exchange Triggers

 

If you received an item that is a size that doesn’t fit or a wrong product (e.g., incorrect color/design), you may raise an exchange request within the 7-day period.

 

B. Exchange Options and Fees

 

Item to Exchange For Shipping Cost Price Adjustment
A different size of the same product Free (We arrange reverse pickup) No extra charges.
The correct product (in case of wrong delivery) Free (We arrange reverse pickup) No extra charges.
A product of Higher Value Free reverse pickup The price difference must be paid online before the new item is dispatched.
A product of Lower Value Free reverse pickup No refund will be issued for the price difference.

 

C. Critical Product Condition Requirements

 

To be eligible for any exchange, the item must be in pristine condition. Without meeting these requirements, the exchange will not be processed.

  • The product must have its original sticker label attached.

  • The product must be folded properly, unused, unwashed, and securely packed.

  • Damaged, washed, or altered items are not eligible for exchange.

  • One-Time Exchange: Exchange/Return requests are processed only once per order.

 

 

3. Refund Policy (Strictly for Defective Items)

 

Refunds are only provided for genuine cases of defective or damaged products delivered to you, and on no other grounds.

 

A. Defective Product Process

 

To request a refund for a defective item, you must:

  1. Email Us: Write to support@celevere.com immediately.

  2. Include: Your order details, a clear description of the issue, and photographs of the defective product.

 

B. Grounds for Refund Denial (Final Sale)

 

Refunds will NOT be issued in the following circumstances:

  • Size Issues: Only free exchange is available for size issues; no refund will be processed for size-related problems.

  • Minor Variations: Refunds are not possible if there is a slight variation in the T-shirt’s colour or design from those displayed on our website, social media, or ads (due to lighting, screens, or printing processes).

  • Customer-Caused Damage: If, on our verification, the defect is found to be incurred due to any of your actions or omissions, we will not be responsible for refunding the amounts paid to you.

  • Sale Items: Products bought during a sale or with a discount code will not be eligible for a refund.

 

C. Exceptional Return Cases & Fees

 

In rare, exceptional cases where a return is accepted despite the correct delivery (no fault with the product or order), ₹100 will be deducted from the refund. This deduction covers the logistics charges for the reverse pickup service provided.

 

 

4. Final Notes

 

  • Refund Payment: The refund will be provided in the same bank account from where the money was deducted or to a bank account provided by you.

  • Delivery Check: Always check the package at delivery. Do not accept a visibly damaged package.

  • Right to Refuse: We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify under these policy conditions.

Need Assistance?

📧 Write to us at support@celevere.com

We’re here to make your shopping experience smooth and delightful.